Refund policy

Return & Refund Policy

Last Updated: June 2026

At Derma Pulse, we stand behind our products with a simple and genuine 30-Day Money-Back Guarantee.

30-Day Money-Back Guarantee

If for any reason you are not completely satisfied with your purchase, you may request a full refund within 30 days of receiving your order.

This includes, but is not limited to:

• The product does not work as expected.

• You experience a skin sensitivity or allergic reaction.

• The product does not feel right for you.

• The product was purchased as a gift and is no longer wanted.

• You changed your mind.

• Any other reason.

How to Request a Refund

To request a refund, simply email:

• returns@dermapulsecare.com

Please include your order number in your email.

Refund requests are typically reviewed and processed within 24 hours on working days.

No Return Required

For refund requests made within the 30-day guarantee period:

• No return shipping is required.

• No restocking fees apply.

• You may keep the device.

Order Cancellations

Orders may be cancelled for a full refund if they have not yet been dispatched.

Orders are typically processed within 24 hours of purchase, so please contact us as soon as possible if you wish to cancel.

If your order has already shipped, you may still request a refund under our 30-Day Money-Back Guarantee.

Contact Us

Email: 

• support@dermapulsecare.com